Returns Policy

WHAT can be returned?
Are all your products returnable or do some restrictions apply?

Change of Mind: Returns accepted if in original sealed packaging, unused. 

Damaged on Delivery: If the package arrives damaged, open and inspect contents while the driver is still there, and get them to note the damage (in the case of a pickup, get the depot/office to note the damage to the item. Contact us immediately, to make a shipping claim, and to arrange pictures or return of item, and replacement or rectification, as required.

Faulty Items: Please contact us within 3 days of receipt, to advise us of a faulty item. A full refund including shipping will be available in the instance of major faults/defects as per Australian Consumer Law.


WHEN do items need to be returned by?

Change of mind Returns: Goods Returned after 14 days are subject to a 10% surcharge

No Goods to be returned after 30 days.

All Electrical and Printed Goods are Non Returnable.

Used Parts are Non Returnable

Any claims or damaged items to be returned within 3 working days from delivery date.

WHERE do items need to be returned to?
Please send Returns to 

2/14 Lakewood Blvd 

Carrum Downs

HOW do customers return items?
Please contact us to inform us of the return either by phone 03 97082896 or email Sales@custommustangs.com.au

Please send items back along with invoice datails and account details of where the refund is to be sent to.

(We do not keep your account details so all refunds need to send account details to us, or no refund can be given)

SHIPPING for returns?
All shipping rates are to be paid by the customer unless otherwise stated.

CREDIT for returns?
Customer Needs to provide account details of where they would like their refund to be placed.

(We do not keep account/ Card details)

Instore return option?
You are welcome to bring the return in to us yourself.

WE are located at 

2/14 Lakewood Blvd
Carrum Downs 3201

Our Hours are 8:30am -5:30pm Monday -Friday

Saturday 9:30am -12 noon

Closed Public Holidays


Packing materials?
Do items need to be in orginal packaging for returns?

Yes all retuns need to be in the Original packaging and not fitted or have any marks and in New sellable condition

(You would not like me to sell you someone elses opps that they fitted to the wrong car would you)