Returns Policy

WHAT can be returned?
Are all your products returnable or do some restrictions apply?

We will accept any new and unused purchase returned within 7-days of purchase for a refund or exchange. Please note, if you decide to return your item, the original shipping costs for your order, eBay or PayPal fees won’t be eligible for a refund.

Any goods returned for credit must be in the original packaging and in a sale able condition, accompanied by the original invoice number & an approved return authorization number.

Change of Mind: Returns accepted if in original sealed packaging, unused. 

Damaged on Delivery: If the package arrives damaged, open and inspect contents while the driver is still there, and get them to note the damage (in the case of a pickup, get the depot/office to note the damage to the item. Contact us immediately, to make a shipping claim, and to arrange pictures or return of item, and replacement or rectification, as required.

Faulty Items: Please contact us within 3 days of receipt, to advise us of a faulty item. A full refund including shipping will be available in the instance of major faults/defects as per Australian Consumer Law.

Return Policy
It is the installer’s responsibility to ensure that all components as supplied are correct in respect to configuration in comparison to the item being replaced, not altered from the original manufacturer’s dimensions and/or damaged prior to fitment. No liability will be attached to Custom Mustangs for any loss of profits and/or any other loss, damage or expense arising out of any defect from supplied componentry

We CAN NOT accept anything that has been installed (yes, unsuccessful attempts do count), disassembled, drilled, welded, cut, painted, or modified in any way, so please make sure to check and double check the fit before starting any work.

All returns are subject to inspection byCustom Mustangs and must be returned to the address shown on the invoice at the consumer’s expense for inspection. Any part that, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any return.

Videos, Software, and Copyrighted Materials 
Videos, software, and copyrighted materials cannot be returned for refund once they have been opened.

Clearance
We ask you please choose carefully when purchasing products designated as a clearance item as change of mind returns will not be accepted.

Please contact us in the event that you're not satisfied with your purchase or service we have provided as we're more than happy to work with you to ensure a positive experience.

Custom or Special Order Items

Special order or Custom Order Requests CAN NOT be Returned, Replaced or Exchanged


WHEN do items need to be returned by?

Change of mind Returns: Goods Returned after 7 days are subject to a 10% surcharge

No Goods to be returned after 30 days.

All Electrical and Printed Goods are Non Returnable.

Used Parts are Non Returnable

Any claims or damaged items to be returned within 3 working days from delivery date.

WHERE do items need to be returned to?
Please send Returns to 

4 Cedebe Place

Carrum Downs

HOW do customers return items?
Please contact us to inform us of the return either by phone 03 97082896 or email Sales@custommustangs.com.au

Please send items back along with invoice datails and account details of where the refund is to be sent to.

(We do not keep your account details so all refunds need to send account details to us, or no refund can be given)

SHIPPING for returns?
All shipping rates are to be paid by the customer unless otherwise stated.

CREDIT for returns?
Customer Needs to provide account details of where they would like their refund to be placed.

(We do not keep account/ Card details)

Instore return option?
You are welcome to bring the return in to us yourself.

WE are located at 

4 Cedebe Place
Carrum Downs 3201

Our Hours are 8:30am -5:30pm Monday -Friday

Saturday 9:30am -12 noon

Closed Public Holidays


Packing materials?
**Do items need to be in orginal packaging for returns?

Yes all retuns need to be in the Original packaging and not fitted or have any marks and in New sellable condition

(You would not like me to sell you someone elses opps that they fitted to the wrong car would you)