Returns Policy

Are all your products returnable or do some restrictions apply?

We will accept any new and unused purchase returned within 7-days of purchase for a refund or exchange. Please note, if you decide to return your item, the original shipping costs for your order, eBay, or PayPal fees won’t be eligible for a refund.  We cannot accept refunds, returns or exchanges for Special/Custom Orders, Damaged or Used Stock (that has been sold to you in an as-is condition) or video/digital purchases. 


Any goods returned for credit must be in the original packaging and a saleable condition, accompanied by the original invoice number & an approved return authorization number.


We accept returns for the following reasons:

Change of Mind: Returns accepted if item is in original sealed packaging, unused. Within 7 days of leaving our premises.

Damaged on Delivery: If the package arrives damaged, open and inspect contents while the driver is still there, and get them to note the damage (in the case of a pickup, get the depot/office to note the damage to the item. Contact us immediately to make a shipping claim, arrange pictures or return of the item, and replace or rectify, as required.

Faulty Items: Please contact us within 3 days of receipt, to advise us of a faulty item. A full refund will be available in the instance of major faults/defects as per Australian Consumer Law.


The following Items cannot be returned under our returns policy:

Videos, Software, and Copyrighted Materials: Videos, software, and copyrighted materials cannot be returned for a refund once they have been opened.

Electrical and Printed items: We can not return electrical or Printed items

Clearance: We ask you please choose carefully when purchasing products designated as clearance items as change of mind returns will not be accepted.  Please contact us if you're not satisfied with your purchase or the service we have provided as we're more than happy to work with you to ensure a positive experience.

Custom or Special Order Items: Special order or Custom Order Requests CANNOT be Returned, Replaced, or Exchanged



Return Terms & Conditions

The installer’s responsibility is to ensure that all components as supplied are correct in respect to the configuration in comparison to the item being replaced, not altered from the original manufacturer’s dimensions, and/or damaged before fitment. No liability will be attached to Custom Mustangs for any loss of profits and/or any other loss, damage, or expense arising out of any defect from supplied componentry

We CAN NOT accept anything that has been installed (yes, unsuccessful attempts do count), disassembled, drilled, welded, cut, painted, or modified in any way, so please make sure to check and double-check the fit before starting any work.

All returns are subject to inspection by Custom Mustangs and must be returned to the address shown on the invoice at the consumer’s expense for inspection. Any part that, in our opinion, shows evidence of being used or installed contrary to the manufacturer's instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any return.


Frequently Asked Questions

WHEN do items need to be returned?

Change of mind Returns: Goods returned after 7 days are subject to a 10% surcharge.  We will not accept any returns after 30 days.

All Electrical and Printed Goods are Non-Returnable.

Used Parts are Non-Returnable

Any claims or damaged items are to be returned within 3 working days from the delivery date.

WHERE do items need to be returned?

Please send Returns to 

4 Cedebe Place
Carrum Downs 3201

HOW do customers return items?

Please contact us to organise your return.  We can be contacted either by phone 03 97082896 or email

Please ensure you include your invoice and account details so we can promptly process your return. 

(We do not keep your account details so all refunds need to send account details to us, or no refund can be given)

SHIPPING for returns?
All shipping charges for returns are to be paid by the customer unless otherwise stated.

CREDIT for returns?
Customer Needs to provide account details for the refund to be processed.

Returns need to done to the same account that the purchase was made from.

(We do not keep account/ Card details)

Instore return option?
You are welcome to bring the return to us yourself.

4 Cedebe Place
Carrum Downs 3201

Our Hours:

Monday -Friday: 8:30 am -5:30 pm

Saturday: 9:30am -12 noon

Closed Sunday & Public Holidays

Packing materials?
**Do items need to be in original packaging for returns?

Yes all returns need to be in the original packaging and not fitted or have any marks and in New sellable condition

(You would not like me to sell you someone else's oops that they fitted to the wrong car would you)